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Carl Bennion

0161 870 1990


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Job Detail

Tenant Liaison Officer - Social Housing - Manchester

£21,000 pa

Manchester, Manchester, UK



£3,000 Car Allowance

Date Advertised:10th August 2018

Start Date:9th September 2018

Job Title - Tenant Liaison Officer

Sector - Social Housing

Rate - £21,000 + £3,000 Car Allowance

Benefits - 39 Hour Week, Pension, Health, 26 Days Holiday + 8 Bank Holidays

Location - Manchester

Start Date - September

The Company

A North West based contractor are looking to appoint an experienced Tenant Liaison Officer on a permanent basis working around the Manchester area.

The Role

As a Tenant Liaison Officer, you will play a key role in resident and community engagement initiatives and communications and liaise with residents to ensuring they have a clear understanding of the scope of works being carried out and how it might affect them. You will develop positive relationships with tenants providing information and support during refurbishment, maintenance and major works.

  • Pre entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Monitor customer satisfaction
  • Act as the main point of contact and deal with any problems/queries that tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting tenants in their homes and to advise them on when and what work is being carried out
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out
  • Monitor customer complaints and resolve any potential issues
  • To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants

About You

As a Tenant Liaison Officer, you will be a customer focused individual and you must have experience of delivering a high standard of customer service within a housing management environment. You will need to have experience of administration and recording procedures, with an in depth understanding of confidentiality, as well as experience and understanding of safeguarding.

  • CSCS Card - Not Essential
  • Full Driving Licence
  • Excellent Communication and Interpersonal skills
  • Experience of working in a customer facing environment
  • Ability to deal with sensitive situations
  • Resilience and strong negotiation skills
  • Keen problem-solving ability
  • Organised and able to prioritise
  • Proficiency in Microsoft Office

The Opportunity

For your skills and experience our client is looking to pay around £21,000 Basic with a £3,000 Car Allowance. They work a flat 39 hour week finishing early on a Friday and also offer excellent company benefits including Pension, Health Care and 30 days standard holidays plus bank holidays on top.

For more information call me Carl Bennion on 07766781435 or a confidential chat between the hours of 6.00AM - 6.00PM or just click 'Apply Now' and send


McGinley CEP Ltd is a company registered in England and Wales. Registered number: 7216155. Registered office: 56 Clarendon Road, Watford, Hertfordshire, WD17 1DB.

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