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Your CEP Consultant

Carl Bennion

0161 870 1990

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Job Detail

Tenant Liaison Officer - Social Housing - Salford

£13.50 per hour

Salford, UK

Temporary

Ref: CBTLO

Date Advertised:17th October 2018

Start Date:16th November 2018

Job Title - Tenant Liaison Officer

Sector - Social Housing

Rate - £13.50 Per Hour

Location - Manchester (Salford)

Start Date - ASAP

Duration - 4 Months - Temp to Perm

The Company

Owing to increased work load my client is looking to appoint an experienced Tenant Liaison Officer on a temp to perm basis, working on a Kitchen and Bathroom scheme in the Salford area of Manchester. As a company they are heavily focused on supporting and developing their staff, ensuring personal development within their workforce whilst supporting the local community.

The Role

The role as Tenant Liaison Officer will be to provide Customer Care to all Tenants, prior, during and after completion of works on properties. As a Tenant Liaison Officer you will develop positive relationships with tenants in order to provide information and support during refurbishment, maintenance and major works.

  • Pre entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Monitor customer satisfaction
  • Act as the main point of contact and deal with any problems/queries that tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
  • Visiting tenants in their homes and to advise them on when and what work is being carried out
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out
  • Monitor customer complaints and resolve any potential issues

About You

As a Tenant Liaison Officer you will be a customer focused individual, you must have experience of delivering a high standard of customer service, within a housing management environment. You will need to have experience of administration and recording procedures, with an in depth understanding of confidentiality, as well as experience and understanding of safeguarding.

  • Full Driving licence
  • CSCS Card
  • IT Literate

The Opportunity

For your skills and experience we can offer an hourly rate of £13.50 working a minimum 37 hours per week. Depending on performance during the temporary period, you will be offered the chance to join the company on a permanent basis. You will be offered a salary and take advantage of all the companies employee benefits.

For more information call me Carl Bennion on 07766781435 or a confidential chat between the hours of 6.00AM - 6.00PM or just click 'Apply Now' and send your CV.

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McGinley CEP Ltd is a company registered in England and Wales. Registered number: 7216155. Registered office: 56 Clarendon Road, Watford, Hertfordshire, WD17 1DB.

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